Refund Policy

Refund Policy

1. Same-Day Refund Policy:

• Refunds are only available for cancellations made on the same day of booking.
• The refund request must be submitted on the same day of booking.

2. Refund Eligibility:

• Refunds will be processed only for tests that have not been conducted.
• If the test has already been completed, no refund will be provided.

3. How to Request a Refund:

• To request a refund, customers must contact our support team via Email: info@ecliphealth.com on the same day of booking.
• Customers must provide their booking reference number and payment details for verification.

4. Refund Processing Time:

• Approved refunds will be processed within 4-6 business days, depending on the customer’s payment method.

5. Non-Refundable Cases:

• Refund requests made after the same day of booking will not be entertained.
• Tests that have been completed are non-refundable.

6. Changes to the Refund Policy:

• We reserve the right to modify this refund policy at any time. Any changes will be updated on our website.